Human Interaction Management is a name for the process used to support and monitor tasks while also permitting ongoing process development.

Although the initial focus of Business Process Management (BPM) was on the automation of mechanistic business processes, this has since been extended to include support for human-driven processes focused on human collaborative activity. Individual steps in the business process (which require human knowledge, judgment or experience to be performed) are assigned to the appropriate members of an organization via workflow systems. This includes explicit modelling, supervising and evolving the roles, activities, interactions, entities and states which participating users engage in.

Process varieties

• Mechanistic
  • Routinized
• Semi-automated
  • Human involvement limited to key points
• Human-driven
  • Involve uniquely human attributes
  • Depend on interaction
  • Dynamically shaped by the participants

Example Processes

• Mechanistic
  • Compliance testing
  • Facilities construction
  • New product release
  • Component sourcing
  • Assembly line
  • Logistics
  • Invoicing
  • Settlement
  • Returns
  • Stock level maintenance
  • Purchase order approval
  • Payroll
  • Stock trading
• Human-driven
  • Research
  • Product design
  • Business system support
  • Marketing
  • Company merger/divestment
  • Auditing
  • Healthcare
  • Controlling an epidemic
  • Government policy implementation
  • Political/social negotiation
  • Natural disaster prevention/handling
  • Election campaign management
  • Crime solving
  • Legal action
  • Military action
  • Building restoration

External links

• Books, articles, case studies and white papers on Human Interaction Management
• The Philosophy of Human Interaction Management
• The Technology of Human Interaction Management

References

Keith Harrison-Broninski. Human Interactions: The Heart and Soul of Business Process Management. ISBN 0929652444

Business Process Management Group In Search Of BPM Excellence: Straight From The Thought Leaders. ISBN 0929652401

Business terms